Refund Policy

This Refund Policy explains how refund requests are handled for services purchased from Prestige Publishers USA. It should be read together with our Terms & Conditions and the scope agreed for your project.

Before Work Begins

You may request a full refund before work on your project has started. Any transaction charges that are not recoverable may be deducted where applicable.

After Work Has Started

Once work has started, a refund request will be reviewed in relation to the work already completed, the agreed project requirements, and the revision process. Where a refund is approved, applicable transaction charges may be deducted.

Completed Orders

If you are dissatisfied with a delivered service, submit your refund request within five (5) days of order completion. If no refund request is received within five days after delivery, the delivered order will be treated as accepted.

Revisions

Where an issue can reasonably be addressed through the revision terms that apply to your project, we may first work with you through that revision process. If the required service cannot be provided through the applicable revision process, any eligible refund amount will be assessed based on the circumstances of the project.

Special Pricing Arrangements

Orders purchased under a limited-time or specially priced arrangement may have separate refund conditions stated at the time of purchase. Where such conditions apply, those agreed terms will govern the request.

How to Request a Refund

Send your request with your name, order or project details, and the reason for the request to info@prestigepublishersusa.com. We will review the request against the agreed service scope and applicable terms.